Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to sales@1style.ch Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to sales@1style.ch
Due to Public Holidays in some countries, there will be some changes to our delivery services. The expected delivery date you see at the checkout and in your order confirmation email will be correct. Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. You’ll be able to follow your order if it’s been sent with a trackable service. To check this, all you need to do is log into ‘My Account’, go to 'My orders' and view your order. If the status shows ‘Track Order’, just click the link and you’ll be able to follow your parcel. If the status shows ‘Shipped’, your order has been sent with your local postal service and isn’t trackable. Your tracking link will be able to provide up to date information on the status of your order. Due to Public Holidays in some countries, there will be some changes to our delivery services. The expected delivery date you see at the checkout and in your order confirmation email will be correct. Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. You’ll be able to follow your order if it’s been sent with a trackable service. To check this, all you need to do is log into ‘My Account’, go to 'My orders' and view your order. If the status shows ‘Track Order’, just click the link and you’ll be able to follow your parcel. If the status shows ‘Shipped’, your order has been sent with your local postal service and isn’t trackable. Your tracking link will be able to provide up to date information on the status of your order.
If the status of your order is showing as 'order processing', it means that we're busy getting your order together ready to be sent out. During busy times, this status may show on your order for longer than normal. Your estimated delivery date is on your order confirmation email and includes the time it takes for us to package your order. You'll receive another email when we send your order to you, which will include a tracking link if your order has been sent with one of our trackable delivery services. If the status of your order is showing as 'order processing', it means that we're busy getting your order together ready to be sent out. During busy times, this status may show on your order for longer than normal. Your estimated delivery date is on your order confirmation email and includes the time it takes for us to package your order. You'll receive another email when we send your order to you, which will include a tracking link if your order has been sent with one of our trackable delivery services.
We never want to send you something that doesn't fit properly so we have size guides available on most of our product pages. If the size guide isn't available on the product page, it's because some brands' sizing differs slightly to ours. We never want to send you something that doesn't fit properly so we have size guides available on most of our product pages. If the size guide isn't available on the product page, it's because some brands' sizing differs slightly to ours.
Using a discount code on your order? You can only use one per order. Using a discount code on your order? You can only use one per order.
if an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can. if an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP. Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Liquid error: Could not find asset snippets/gem-app-footer-scripts.liquid